Returns
You can only return our products that have been purchased directly through this Website. If for any reason you are not happy with your purchase, please follow our Returns Policy, so that we can assist you in the exchange or refund of your order. rawdaysupplements.com reserves the right to reject the return of products that are not returned in accordance with our Returns Policy Procedure. Our returns policy does not affect your statutory rights.
i. Returns or Exchange
You may exchange or return the products within fourteen (14) days from the date on which the goods were shipped to you. Where you wish to exchange a product, please note that you may be required to pay an additional sum where the replacement product is more expensive than the original item purchased.
Please note: your right to exchange or return products is separate from your statutory right to cancel (see below).
ii. Delivery Costs
ii. a) If you are returning goods for exchange or return, you are responsible for the cost of returning them to us.
ii. b) We will not refund the original delivery charge in the case of exchanges or returns.
Please note: You will only be reimbursed the original delivery charge in the form of voucher / Coupon.
ii. c) You will also be liable for the delivery costs incurred by us in sending you any products as exchanges.
ii. d) In the case of a return, we will only be refunded the value of the goods ordered.
ii. e) We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.
This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.
i. Statutory Right to Cancel
In addition to our Returns or Exchange Procedure, you also have 48 Hrs (beginning the day, the order is placed) to cancel your order by e-mailing us at info@rawdaysupplements.com.
ii. Delivery Costs
ii. a) Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge.
ii. b) Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense).
iii. Conditions for All Returns, Exchanges
All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service.
iv. Discrepancies
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost.
Please allow up to 4 to 6 Working days for your refund to be processed.